Refund policy

 

We have a 14-day return policy, which means that you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return:

- Contact us at hola@felie.es, indicating your order number.

- Prepare the item in its original packaging with all tags attached.

- Follow the return instructions included with your order.

- Once the item has been received and its condition verified, the refund will be issued to the original payment method within approximately 10 business days.

Special deadlines: purchases made in December may be returned until 15 January.

If you have any questions regarding returns, you can contact us at hola@felie.es.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the issue and resolve it.

Items must be returned in perfect condition, unused, with all tags intact and in their original packaging. Any mark, sign of use or alteration, however minor, may result in the rejection of the return. If the item does not meet these conditions, FELIÈ reserves the right not to accept the return.

In the case of a defective, damaged item or an incorrect shipment by FELIÈ, the return costs will be fully covered by FELIÈ. In all other cases (returns due to withdrawal), the costs indicated in our shipping policy will apply.

Exchanges

The quickest way to ensure that you get what you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing any justification. As in the previous case, the item must be in the same condition in which you received it: unused, with all tags attached and in its original packaging. You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card provider to process and issue the refund.

If more than 15 business days have passed since we approved your return, please contact us at hola@felie.es.