Terms of service

 

GENERAL INFORMATION

Welcome to FELIÈ! The terms "we", "us" and "our" refer to FELIÈ. FELIÈ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FELIÈ is powered by Shopify technology, which enables us to provide you with the Services.

The following terms and conditions, together with any policies referred to herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranties, disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you represent that you are at least the age of majority in your autonomous community or country of residence and that you have given us your consent to allow any of your minor dependants to use the Services on devices that you own, purchase or manage. In order to use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide in our store is accurate, current and complete and that you have all necessary rights to provide such information. You are solely responsible for maintaining the security of your account credentials and for all activity carried out under your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately in our online store. However, please note that the colours or appearance of a product may differ from how they are displayed on your screen due to the type of device you use to access the store and its settings. We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be identical to how it is shown or presented in our online stores. All product descriptions may be modified at any time without prior notice at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any product that we offer to any person, geographical region or jurisdiction on an individual basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. FELIÈ reserves the right to accept or reject your order for any reason, at its sole discretion. Your order will not be accepted until FELIÈ confirms its acceptance. We must receive and process your payment before accepting your order. You should carefully review your orders before completing your purchase, as FELIÈ may not be able to process a cancellation request once an order has been accepted. If we do not accept, modify or cancel an order, we will attempt to notify you by contacting you via the email address, billing address or telephone number that you provided when the order was placed. You may return or exchange your purchase only in accordance with our Refund Policy. You represent and warrant that your purchase is for your personal or household use and not for resale or commercial export.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in the order confirmation sent to you by email. The published prices include the applicable VAT, unless expressly stated otherwise. Shipping, handling, customs, or import fees, when applicable, will be displayed itemized before completing the order. The prices published in our online stores may differ from the prices offered in physical stores or in online stores operated by third parties. From time to time, we may offer promotions through the Services that may affect pricing strategies and be governed by terms and conditions that differ from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and any other information, including your email address, credit card numbers and expiry dates, so that we can complete your transaction and contact you as necessary.

You represent and warrant that:

(i) the credit card information you provide is true, accurate and complete;

(ii) you are duly authorised to use such credit card for the purchase;

(iii) the charges incurred by you will be accepted by your credit card company; and

(iv) you will pay the charges incurred at the published prices, including shipping and handling costs and all applicable taxes, if any.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for any delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We shall not be liable for delays caused by the carrier, customs procedures or events beyond our control. Once we transfer the products to the carrier, title to and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all registered trademarks, marks, text, samples, images, graphics, product reviews, videos and audio, and the design, selection, and arrangement thereof, are the property of FELIÈ, its affiliate, or its licensor and are protected by Spanish and international intellectual and industrial property laws, including the Intellectual Property Law (Royal Legislative Decree 1/1996) and the Trademark Law (Law 17/2001).

These Terms permit you to use the Services solely for your personal, non‑commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be interpreted as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property of FELIÈ, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of Spanish and international intellectual property laws. All rights not expressly granted herein are reserved by FELIÈ.

The names, logos, product and service names, designs, and slogans of FELIÈ are trademarks of FELIÈ or its affiliate or licensor. You must not use any such trademark without FELIÈ’s prior written permission.  
The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control, nor have any input into. You acknowledge and agree that we provide access to such tools "as is" and "as available", without warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which such tools are provided by the relevant third-party providers. We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any third-party embedded functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so entirely at your own risk. We shall not be liable for any damage or loss related to your access to any third-party website, or your purchase or use of any products, services, resources or content available on any third-party website. Please review the policies and practices of any third party carefully and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

FELIÈ operates using Shopify technology, which enables us to provide you with the Services. However, any sale or purchase made through our store is conducted directly with FELIÈ. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and FELIÈ, including any injury, damage or loss arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages and liabilities arising out of or relating to your purchase and transaction with FELIÈ.

SECTION 10 – PRIVACY POLICY

All personal information that we collect through the Services is governed by our Privacy Policy, which can be consulted here, and certain personal information may also be subject to Shopify's Privacy Policy, which can be consulted here. By using the Services, you acknowledge that you have read this Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve our Services. The information that you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, for the purpose of providing the Services. Please review our Privacy Policy for more information about how we, Shopify and our partners use your personal information.

SECTION 11 – COMMENTS

If you submit, upload, post, email or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans or any other content (collectively, "Comments"), you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display such Comments in any medium and for any purpose, including commercial use. For example, we may exercise our rights under this licence to operate, provide, evaluate, improve, optimise and promote the Services, as well as to fulfil our obligations and exercise our rights under these Terms of Service. You further represent and warrant that: (i) you own or otherwise control all rights to the Comments; (ii) you have disclosed any compensation or incentive received in connection with the submission of your Comments; and (iii) your Comments comply with these Terms. We are under no obligation to: (1) maintain the confidentiality of any Comments; (2) pay compensation for any Comments; or (3) respond to any Comments. We may, but are under no obligation to, monitor, edit or remove Comments that we determine, in our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violate the intellectual property rights of any party or these Terms of Service. You agree that your Comments will not infringe any third party rights, including copyright, trademark, privacy, personality or any other personal or proprietary rights. Furthermore, you agree that your Comments will not contain defamatory or otherwise unlawful, abusive or obscene material, nor will they contain any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and for their accuracy. We assume no responsibility or liability for any Comments posted by you or by any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available on or through the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing strategies, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable Spanish, European, or international legislation, or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or otherwise injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam or any other similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm FELIÈ, Shopify or users of the Services, or expose them to liability. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that is or may be used in any way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming or pretexting; (e) use robots, spiders, scraping tools, data collection and extraction tools, automated devices or processes, artificial intelligence tools (such as agentic AI), or any other automated or manual means to access the Services; or (f) interfere with, circumvent or bypass security or authorisation features, robots exclusion headers or any other measures that we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS

14.1 This section ("Agent Terms") applies if you use, permit, enable or cause the deployment of an Agent to access, use or interact with any Service. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of, or at the instruction of, any person or entity, and which may operate on behalf of or using a person's device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict compliance with the requirements set out in Section 14.4 below. Furthermore, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any Service.

14.3 We may limit, including through technical measures, the access, use and interaction of any Agent with the Services and the manner in which it does so.

14.4 Agents must: (i) identify, in every HTTP/HTTPS request, that the request originates from an Agent and disclose the Agent's name by including the following in the user-agent string: "Agent/[agent name]"; (ii) not conceal or create confusion as to whether any access, use or interaction originates from an Agent, including by: (a) imitating human behaviour and interaction patterns; or (b) completing or circumventing CAPTCHAs or other measures designed to distinguish between human and computer use; (iii) respond truthfully to any questions or instructions intended to determine whether interactions originate from a human or a computer; and (iv) not circumvent or otherwise avoid any measures intended to block, limit, modify or control whether Agents access, use or interact with the Services and how they do so.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion, at any time and without prior notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections shall survive any termination: Intellectual Property, Comments, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Services is provided solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of your Content.

UNLESS FELIÈ EXPRESSLY STATES OTHERWISE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR‑FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FELIÈ, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCT PURCHASED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FELIÈ, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including attorney’s fees, payable to any third party due to or arising from (1) your breach of these Terms of Service or the documents incorporated by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that failure to promptly notify you will not release you from your obligations unless you suffer material prejudice. We may control the defense and settlement of such claim at your expense, including the choice of counsel, but we will not settle any claim that imposes non‑monetary obligations on you without your consent (which shall not be unreasonably withheld). You will cooperate in the defense of indemnification claims, including providing relevant documents.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide you Services shall be governed and construed in accordance with the federal and state or territorial courts of the jurisdiction where FELIÈ is headquartered. You and FELIÈ agree to the personal jurisdiction and venue of such courts.

SECTION 23 – HEADINGS

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services after the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to hola@felie.es.

Our contact information is as follows:

Trade name: FELIÈ

Email: hola@felie.es

Physical address: Calle Congo, 28907, Getafe, Madrid, Spain

Business phone number: +34 669940892